Fixed Cost Support Services
OmniNet offers a comprehensive and predictable maintenance service designed to ensure the reliability and stability of your IT systems. With our fixed monthly charge, you receive ongoing support that is customized to your specific business needs, along with a host of benefits to streamline your IT operations.
Key Features
Fixed Monthly Charge
Our support plan comes with a fixed monthly charge, providing clear, predictable costs for IT support. This charge is tailored to your business, ensuring you get the services and coverage you need without any surprise expenses.
Preferential Labour Rates
As a valued OmniNet client, you benefit from a preferential rate on labour services, which is lower than our standard rates. This allows you to access high-quality IT support at a more cost-effective price.
Increased Reliability & Stability
Our maintenance service helps to ensure the ongoing reliability and stability of your IT systems. By keeping your systems well-maintained, we minimize disruptions and ensure smooth, consistent operation for your business.
Critical Device Uptime Guarantees
OmniNet takes responsibility for ensuring critical device uptime metrics are met. We proactively monitor and address potential issues, helping to reduce downtime and keep your devices functioning optimally.
Remote IT Support & Diagnostics
Our service includes remote IT support and diagnostics to address any standard issues that arise. This quick response ensures your team gets back to work without unnecessary delays.
Minor Change Requests
In addition to resolving issues, our maintenance service can cover minor change requests where applicable, helping you adapt your systems as your business needs evolve.
Incorporation with RMM & Maintenance Agreements
OmniNet’s maintenance is bundled with Remote System Monitoring (RMM) and maintenance agreements for comprehensive coverage. With RMM, we proactively resolve faults and identify potential issues before they impact your business.
Annual Technology Roadmap
We work with you to develop an annual technology roadmap that aligns with your business strategies. This forward-looking approach helps ensure that your IT systems evolve in line with your business goals and objectives.